Evo Start 2 - Error the request returned an invalid code every time I try to use it

Question

I've been using evo start  2, but It suddenly stopped working.

I tried starting, locking, and unlocking the car from the app, but nothing seems to work, and I always get the message "(Error: The request returned an invalid code)." However, I do receive notifications when I start the car remotely using the key fob.

My vehicle is a 2020 Mazda CX30. The app is up to date, and I even used the alternative app called Orbit, which offers the same functions, and it gives me the same error. I already updated the Evo Module to the latest version, but it still doesn't seem to work.

Answer 1

Same thing happening to my Mazda 3 2017. One thing I noticed is that it works perfectly on Android app but not on ios. So frustrating.

Comments

Well, at least work on Android, i think I'll use a spare phone in the meantime...

Answer 2

Hello, 

 

Fortin is currently aware of the error message displaying on certain smart phones when trying to use the evo start 2 app. Your patience is appreciated while Fortin works to resolve the matter. 

 

I do not have an eta as of yet when the app will be functional, ideally as soon as possible.

 

Periodically try the app through the course of the day/week as it will be eventually return to being operational. 

 

Best regards

 

Comments

Still an issue on iOS. Any ETA on the issue being resolved?

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Still not specific eta at this time. Your patience is appreciated while Fortin works to resolve the issue.

Answer 3

Hello,

Thank you for your patience while Fortin works to resolve the issue.  

An update has been released for iPhone users uing the evo start 2 application.

Please go to your app store and search evo start 2, select the app and click on the blue update icon.

Best regards